Troubleshooting

Sometimes things don’t go exactly right—pages error out, plugins clash, site speed drops. This page is your starting point for solving those issues. You’ll find diagnostic steps, detailed guides, and instructions for when to reach out for help.

Troubleshooting Guides

Click through the topics below for detailed walkthroughs:

‒ fixes for broken or missing pages
‒ speed optimization, performance issues
‒ diagnosing and solving plugin/theme incompatibilities

What You Can Do Before Contacting Support

Before submitting a ticket, try the following:

Clear browser cache and test on different devices/browsers
Check whether recent changes (plugin/theme updates, content edits) coincide with the problem
Disable plugins/themes one at a time to isolate the issue
Look at error messages, server logs, or browser console for clues

When to Reach Out for Help

Submit a support request when:

Major pages or features (Contact, Checkout, Login) are broken
Widespread errors (404s, plugin failures) following an update
Site speed or mobile usability severely affected
There’s a security issue or you suspect site is compromised

Related Pages & Resources

These may help resolve or understand issues without needing a full support case:

Support & Maintenance ‒ what ongoing help includes
Hosting & Credentials ‒ verifying proper access and setup
Search Engine Optimization ‒ when visibility or performance issues are SEO-related
How to Update Your Website Content ‒ for content‐related issues or simple fixes

Contacts & Next Steps

When your issue is still unresolved after trying guides above, please open a support ticket via our Support Center: support.76designsolutions.com

Be sure to include:

Clear description of the problem
The steps you took before the issue occurred
Device/browser environment, page URLs involved
Screenshots / error messages

Troubleshooting