Support & Maintenance
Support & Maintenance
Support & Maintenance is our ongoing service to ensure your website stays secure, up-to-date, fast, and performing at its best—long after launch. This guide explains what we provide, what you can expect, how you and we will work together, and how to request maintenance services.
What Support & Maintenance Includes
We provide the following under most maintenance plans:
- Software & Security Updates — keeping your CMS, plugins, themes, and server software patched for security and compatibility.
- Backups & Disaster Recovery — scheduled backups stored securely; restoration support in case of data loss or site outage.
- Performance Monitoring — tracking site speed and core web vitals; identifying and addressing slow pages or heavy assets.
- Security Monitoring & Protection — SSL certificate management, malware scans, firewalls, and vulnerability protection.
- Content Maintenance — small edits, image updates, and freshness tuning to keep your site accurate and relevant.
- Functionality Checks — ensuring contact forms, links, and interactive elements work as intended.
- Reporting & Communication — regular updates on what was done, what’s detected, and recommendations for next steps.
What’s Not Usually Covered
We do not provide the following as part of standard plans, though we can quote them separately:
- Full redesigns or structural/theme overhauls
- Major content creation (blogs, new service pages, marketing campaigns)
- Custom development or third-party integrations beyond what was set out initially
- Costs of premium third-party tools, licenses, or paid services
Maintenance Frequency & Schedule
Typical schedule of maintenance tasks:
| Frequency | Tasks |
|---|---|
| Daily / Weekly | Backups; uptime/security monitoring; plugin/theme update alerts |
| Monthly | Performance audits; broken link fixes; small content tweaks; security reviews |
| Quarterly & Semi-Annual | Deep SEO checks; hosting resource assessments; clearing outdated assets; review of design & content strategy |
What We Need from You
You can help us maintain effectively by:
- Providing and keeping up credentials for hosting, CMS, backups, and SSL
- Informing us of changes in branding, content priority, or website structure
- Reviewing and approving updates timely, especially security or critical fixes
- Reporting when you notice issues like broken links, slow pages, or visual bugs
Tier Options & Pricing Structure
We offer tiered plans so you pick the level of coverage you need:
| Tier | Includes | Ideal For |
|---|---|---|
| Basic | Weekly backups, security monitoring, monthly performance checks | Small websites with low traffic |
| Standard | Basic + small content edits, faster issue response, monthly reports | Medium sites with regular updates |
| Premium | Standard services + priority support, frequent reporting, custom add-ons | High traffic or complex websites (e.g. e-commerce, membership sites) |
Payment is recurring (monthly or quarterly), with clearly defined service levels and agreement on what's included.
How to Request Maintenance or Support
To get started or make changes/requests:
- Submit a request via our Support Center → support.76designsolutions.com
- Include a description of what you need, urgency level, and any relevant screenshots
- We’ll respond with confirmation, expected timeline, and (if needed) a quote for work outside your current plan
Related Pages
- Troubleshooting — specific guides when something breaks
- Contact & Resources — how to reach us & access documents
- Search Engine Optimization — overlapping tasks like speed or content freshness
- Policies & Agreements — terms of service and scope details