This category holds all the ways to reach us—whether for questions, project check‐ins, or creative feedback—as well as helpful materials, guides, and documentation. These pages are here to help you find answers quickly, connect with the right person, and understand how things work.

Below are the types of content you’ll find under Contact & Resources:

• Contact Pages — How to submit questions or requests (support, project updates, billing, etc.).
• Resource Guides — Written walkthroughs or “how‐to” materials for common tasks (e.g. updating content, SEO basics, domain hosting setup).
• Templates & Checklists — Downloadable files, worksheets, or structured lists to help prepare content, assets, or project details.
• Frequently Asked Questions (FAQs) — Common questions clients ask with clear, helpful answers.
• Best Practices & Tips — Guidance on how to do things well (brand consistency, choosing images, writing for web, etc.).

Contact pages should make it easy for clients to reach the right person:

• Provide all the contact routes: support ticket system, email, phone (if used), or project lead directly.
• Include response time expectations (for example: “We typically reply within 24 hours on business days”).
• Use a contact form with clear fields: name, email address, type or topic of message, and message area. Keep it simple. ([vervology.com](https://vervology.com/insights/creating-the-perfect-website-contact-page/))
• Clarify which contact is for what purpose — for example: “For billing, contact xxx; for design feedback, contact yyy.”
• Include alternate self-help resources alongside contact options: FAQs, resource guides, common troubleshooting pages. ([mibklub.mewww.ihv.org](https://www.mibklub.mewww.ihv.org/cpa/website-manual/content-types/contact--related-resources/))

To ensure resources are helpful and usable:

• Organize guides and documents by topic or category. Use consistent naming so users know what they’ll find.
• Include short summaries or descriptions of what each guide or template helps with. This helps users see at a glance if the resource is relevant. ([imagely.com](https://www.imagely.com/resources-page/))
• Keep materials up to date—especially in technical or compliance areas. Outdated directions can waste time or cause errors.
• Use different formats when possible (written guides, checklist tables, videos, screenshots) so different users benefit.
• Make sure every resource is linked somewhere obvious (like from the footer or a “Resources” menu).

Here are specific resource ideas you may want to include under this category:

To make sure you get what you need quickly:

• Start here if you're unsure which page might help—use search.
• Always check resource summaries before diving in so you save time.
• If you can’t find what you need, use the contact form with a brief explanation, and someone can point you to a guide or write a new one.
• Bookmark key pages you return to often (your login setup, hosting credentials guide, FAQ etc.).

• Onboarding Checklist
• How to Update Your Website Content
• Policies & Agreements
• Search Engine Optimization