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= Support & Maintenance =

Support & Maintenance is our ongoing service to ensure your website stays secure, up-to-date, fast, and performing at its best—long after launch. This guide explains what we provide, what you can expect, how you and we will work together, and how to request maintenance services.

== What Support & Maintenance Includes ==

We provide the following under most maintenance plans:

* '''Software & Security Updates''' — keeping your CMS, plugins, themes, and server software patched for security and compatibility.  
* '''Backups & Disaster Recovery''' — scheduled backups stored securely; restoration support in case of data loss or site outage.  
* '''Performance Monitoring''' — tracking site speed and core web vitals; identifying and addressing slow pages or heavy assets.  
* '''Security Monitoring & Protection''' — SSL certificate management, malware scans, firewalls, and vulnerability protection.  
* '''Content Maintenance''' — small edits, image updates, and freshness tuning to keep your site accurate and relevant.  
* '''Functionality Checks''' — ensuring contact forms, links, and interactive elements work as intended.  
* '''Reporting & Communication''' — regular updates on what was done, what’s detected, and recommendations for next steps.

== What’s Not Usually Covered ==

We do '''not''' provide the following as part of standard plans, though we can quote them separately:

* Full redesigns or structural/theme overhauls  
* Major content creation (blogs, new service pages, marketing campaigns)  
* Custom development or third-party integrations beyond what was set out initially  
* Costs of premium third-party tools, licenses, or paid services

== Maintenance Frequency & Schedule ==

Typical schedule of maintenance tasks:

{| class="wikitable"
|-
! Frequency !! Tasks
|-
| Daily / Weekly || Backups; uptime/security monitoring; plugin/theme update alerts
|-
| Monthly || Performance audits; broken link fixes; small content tweaks; security reviews
|-
| Quarterly & Semi-Annual || Deep SEO checks; hosting resource assessments; clearing outdated assets; review of design & content strategy
|}

== What We Need from You ==

You can help us maintain effectively by:

* Providing and keeping up credentials for hosting, CMS, backups, and SSL  
* Informing us of changes in branding, content priority, or website structure  
* Reviewing and approving updates timely, especially security or critical fixes  
* Reporting when you notice issues like broken links, slow pages, or visual bugs

== Tier Options & Pricing Structure ==

We offer tiered plans so you pick the level of coverage you need:

{| class="wikitable"
! Tier !! Includes !! Ideal For
|-
| '''Basic''' || Weekly backups, security monitoring, monthly performance checks || Small websites with low traffic
|-
| '''Standard''' || Basic + small content edits, faster issue response, monthly reports || Medium sites with regular updates
|-
| '''Premium''' || Standard services + priority support, frequent reporting, custom add-ons || High traffic or complex websites (e.g. e-commerce, membership sites)
|}

Payment is recurring (monthly or quarterly), with clearly defined service levels and agreement on what's included.

== How to Request Maintenance or Support ==

To get started or make changes/requests:

* Submit a request via our '''Support Center''' → [https://support.76designsolutions.com support.76designsolutions.com]  
* Include a description of what you need, urgency level, and any relevant screenshots  
* We’ll respond with confirmation, expected timeline, and (if needed) a quote for work outside your current plan

== Related Pages ==

* [[Troubleshooting]] — specific guides when something breaks  
* [[Contact & Resources]] — how to reach us & access documents  
* [[Search Engine Optimization]] — overlapping tasks like speed or content freshness  
* [[Policies & Agreements]] — terms of service and scope details

== Categories ==

[[Category:Support & Maintenance]]