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= Support & Maintenance =
= Support & Maintenance =


Support & Maintenance is our ongoing service to ensure your website stays secure, up-to-date, fast, and performing at its best—long after launch. This guide explains what we provide, what you can expect, and how you can help make maintenance smooth and effective.
Support & Maintenance is our ongoing service to ensure your website stays secure, up-to-date, fast, and performing at its best—long after launch. This guide explains what we provide, what you can expect, how you and we will work together, and how to request maintenance services.


== What Support & Maintenance Covers ==
== What Support & Maintenance Includes ==


Here are the key tasks included in most maintenance plans:
We provide the following under most maintenance plans:


* '''Software & Security Updates''' — keeping your CMS, plugins, themes, and server software patched for security, compatibility, and performance. ([markupus.com](https://markupus.com/blog/development/8-essential-website-maintenance-tips-2025/))  
* '''Software & Security Updates''' — keeping your CMS, plugins, themes, and server software patched for security and compatibility.   
* '''Backups & Disaster Recovery''' — scheduled backups stored securely; restoration support in case of data loss or site outage. ([loopo.org](https://loopo.org/blog/website-maintenance))  
* '''Backups & Disaster Recovery''' — scheduled backups stored securely; restoration support in case of data loss or site outage.   
* '''Performance Monitoring''' — checking site speed, core web vitals; identifying slow pages or heavy assets. ([theexpertcommunity.com](https://theexpertcommunity.com/website-development/best-practices-for-website-maintenance/))  
* '''Performance Monitoring''' — tracking site speed and core web vitals; identifying and addressing slow pages or heavy assets.   
* '''Security Monitoring & Protection''' — SSL management, malware scans, firewall setup, login security and vulnerability checks. ([captivateclick.com](https://captivateclick.com/blog/securing-website-maintenance-performance-optimization))  
* '''Security Monitoring & Protection''' — SSL certificate management, malware scans, firewalls, and vulnerability protection.   
* '''Content Updates & Editing Support''' — small content changes, updating text or images; ensuring content freshness and relevance. ([loopo.org](https://loopo.org/blog/website-maintenance))  
* '''Content Maintenance''' — small edits, image updates, and freshness tuning to keep your site accurate and relevant.   
* '''Broken Link & Functionality Checks''' — verifying links, forms, navigation, interactive elements to make sure everything works. ([theexpertcommunity.com](https://theexpertcommunity.com/website-development/best-practices-for-website-maintenance/))  
* '''Functionality Checks''' — ensuring contact forms, links, and interactive elements work as intended.   
* '''Maintenance Reports & Communication''' — periodic reporting (monthly/quarterly), change logs, issue summaries, future recommendations. ([aalpha.net](https://www.aalpha.net/blog/website-maintenance-support/)) 
* '''Reporting & Communication''' — regular updates on what was done, what’s detected, and recommendations for next steps.


== What Is Not Typically Included in Standard Maintenance Plans ==
== What’s Not Usually Covered ==


Some issues or tasks fall outside most maintenance agreements. These might include:
We do '''not''' provide the following as part of standard plans, though we can quote them separately:


* Major redesigns or theme/structure overhauls   
* Full redesigns or structural/theme overhauls   
* Large-scale content creation (blogs, new sections) or custom development  
* Major content creation (blogs, new service pages, marketing campaigns)   
* Third-party integration work beyond what was originally scoped  
* Custom development or third-party integrations beyond what was set out initially  
* Costs for premium plugin licenses, paid themes, or external services
* Costs of premium third-party tools, licenses, or paid services


If you need work beyond standard maintenance, we’ll provide estimates for the additional scope.
== Maintenance Frequency & Schedule ==


== How Frequently We Perform Maintenance Tasks ==
Typical schedule of maintenance tasks:


We schedule maintenance based on the website’s needs, activity levels, and traffic. Typical cycles include:
{| class="wikitable"
|-
! Frequency !! Tasks
|-
| Daily / Weekly || Backups; uptime/security monitoring; plugin/theme update alerts
|-
| Monthly || Performance audits; broken link fixes; small content tweaks; security reviews
|-
| Quarterly & Semi-Annual || Deep SEO checks; hosting resource assessments; clearing outdated assets; review of design & content strategy
|}


* '''Daily / Weekly Tasks''' — backups, uptime monitoring, security checks, plugin and theme update reminders. ([loopo.org](https://loopo.org/blog/website-maintenance)) 
== What We Need from You ==
* '''Monthly Tasks''' — performance reviews, broken link checks, reviewing analytics, fixing small issues. ([js-interactive.com](https://js-interactive.com/monthly-website-maintenance-tips/)) 
* '''Quarterly / Semi-Annual Tasks''' — reviewing SEO health, auditing content, cleaning up database, reviewing hosting and capacity needs. ([aalpha.net](https://www.aalpha.net/blog/website-maintenance-support/)) 


== What We Need from You to Support Maintenance Efforts ==
You can help us maintain effectively by:


To make maintenance effective and efficient, your contributions help:
* Providing and keeping up credentials for hosting, CMS, backups, and SSL 
* Informing us of changes in branding, content priority, or website structure 
* Reviewing and approving updates timely, especially security or critical fixes 
* Reporting when you notice issues like broken links, slow pages, or visual bugs


* Provide access to hosting, backups, analytics, CMS, and SSL certificates 
== Tier Options & Pricing Structure ==
* Let us know about changes in business offerings, branding, or content priorities 
* Share feedback if you notice usability issues, broken links, or any odd behavior 
* Approve updates in a timely manner, especially security patches or software upgrades 


== Choosing a Maintenance Tier & Payment Terms ==
We offer tiered plans so you pick the level of coverage you need:


Maintenance offerings are typically broken into tiers—differing based on response time, frequency, and support scope:
{| class="wikitable"
! Tier !! Includes !! Ideal For
|-
| '''Basic''' || Weekly backups, security monitoring, monthly performance checks || Small websites with low traffic
|-
| '''Standard''' || Basic + small content edits, faster issue response, monthly reports || Medium sites with regular updates
|-
| '''Premium''' || Standard services + priority support, frequent reporting, custom add-ons || High traffic or complex websites (e.g. e-commerce, membership sites)
|}


| Tier | What’s Included | Ideal For |
Payment is recurring (monthly or quarterly), with clearly defined service levels and agreement on what's included.
|------|------------------|-----------|
| Basic | Weekly backups, security monitoring, monthly performance check | Smaller sites with lower traffic |
| Standard | Everything in basic + faster updates, small content fixes, faster response | Medium sites with frequent content changes |
| Premium | All standard services + hourly support, priority, customized add-ons, frequent reporting | High traffic or complex sites (e-commerce etc.) |


Payments are generally recurring (monthly or quarterly), with clear service level agreements (SLAs). 
== How to Request Maintenance or Support ==


== Best Practices for Maintenance Clients ==
To get started or make changes/requests:


Here are things you can do from your side to get the most out of ongoing maintenance:
* Submit a request via our '''Support Center''' → [https://support.76designsolutions.com support.76designsolutions.com]  
 
* Include a description of what you need, urgency level, and any relevant screenshots  
* Use strong, unique passwords; update them when necessary  
* We’ll respond with confirmation, expected timeline, and (if needed) a quote for work outside your current plan
* Limit number of admins or user roles—remove access when no longer needed  
* Keep content organized; archive or remove outdated material 
* Use reliable hosting, manage server resources proactively 
* Monitor logs, watch analytics; flag unusual traffic or performance dips 


== Related Pages ==
== Related Pages ==


* [[Troubleshooting]] — self-help guides for common issues  
* [[Troubleshooting]] — specific guides when something breaks  
* [[Contact & Resources]] — how to reach support and access materials  
* [[Contact & Resources]] — how to reach us & access documents  
* [[Policies & Agreements]] — maintenance terms, scope, contracts  
* [[Search Engine Optimization]] — overlapping tasks like speed or content freshness  
* [[Search Engine Optimization]] — overlapping aspects like performance & content freshness 
* [[Policies & Agreements]] — terms of service and scope details


== Categories ==
== Categories ==


[[Category:Support & Maintenance]]
[[Category:Support & Maintenance]]

Latest revision as of 17:05, 11 March 2026

Support & Maintenance

Support & Maintenance is our ongoing service to ensure your website stays secure, up-to-date, fast, and performing at its best—long after launch. This guide explains what we provide, what you can expect, how you and we will work together, and how to request maintenance services.

What Support & Maintenance Includes

We provide the following under most maintenance plans:

  • Software & Security Updates — keeping your CMS, plugins, themes, and server software patched for security and compatibility.
  • Backups & Disaster Recovery — scheduled backups stored securely; restoration support in case of data loss or site outage.
  • Performance Monitoring — tracking site speed and core web vitals; identifying and addressing slow pages or heavy assets.
  • Security Monitoring & Protection — SSL certificate management, malware scans, firewalls, and vulnerability protection.
  • Content Maintenance — small edits, image updates, and freshness tuning to keep your site accurate and relevant.
  • Functionality Checks — ensuring contact forms, links, and interactive elements work as intended.
  • Reporting & Communication — regular updates on what was done, what’s detected, and recommendations for next steps.

What’s Not Usually Covered

We do not provide the following as part of standard plans, though we can quote them separately:

  • Full redesigns or structural/theme overhauls
  • Major content creation (blogs, new service pages, marketing campaigns)
  • Custom development or third-party integrations beyond what was set out initially
  • Costs of premium third-party tools, licenses, or paid services

Maintenance Frequency & Schedule

Typical schedule of maintenance tasks:

Frequency Tasks
Daily / Weekly Backups; uptime/security monitoring; plugin/theme update alerts
Monthly Performance audits; broken link fixes; small content tweaks; security reviews
Quarterly & Semi-Annual Deep SEO checks; hosting resource assessments; clearing outdated assets; review of design & content strategy

What We Need from You

You can help us maintain effectively by:

  • Providing and keeping up credentials for hosting, CMS, backups, and SSL
  • Informing us of changes in branding, content priority, or website structure
  • Reviewing and approving updates timely, especially security or critical fixes
  • Reporting when you notice issues like broken links, slow pages, or visual bugs

Tier Options & Pricing Structure

We offer tiered plans so you pick the level of coverage you need:

Tier Includes Ideal For
Basic Weekly backups, security monitoring, monthly performance checks Small websites with low traffic
Standard Basic + small content edits, faster issue response, monthly reports Medium sites with regular updates
Premium Standard services + priority support, frequent reporting, custom add-ons High traffic or complex websites (e.g. e-commerce, membership sites)

Payment is recurring (monthly or quarterly), with clearly defined service levels and agreement on what's included.

How to Request Maintenance or Support

To get started or make changes/requests:

  • Submit a request via our Support Center → support.76designsolutions.com
  • Include a description of what you need, urgency level, and any relevant screenshots
  • We’ll respond with confirmation, expected timeline, and (if needed) a quote for work outside your current plan

Categories

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